Return, Exchange & Replacement

For damaged or defective products

We will issue a full refund within 14 days of the original delivery date. Returned items that arrive to our warehouse with excessive damage due to improper packing will be subject to a damaged product fee of 10% of the product price. We are unable to offer a refund after 14 days from the original delivery date. Please allow 7-10 business days from the date we receive your return for your credit to appear or an exchange to be sent out.

For non-damaged or defective products

We will issue a full refund if the product is unopened and in brand-new, sellable condition. All shipping and handling costs associated with non-damaged/defective refund requests are non-refundable. Costs of returning the item to our warehouse will be the responsibility of the customer. We are unable to offer any refunds after 14 days from the original delivery date. Please allow 7-10 business days from the date we receive your return for your credit to appear.

Replacement

Due to the limited and collectible nature of many of the products we carry, a replacement may not be available at which point a refund will be issued. International orders cannot be claimed for a replacement due to high shipping costs and can only be refunded.

Product packaging is intended to protect the item contained inside and cannot be replaced due to damage. Prior to sending any defective or damaged product back to our warehouse, please contact us at [email protected] to open a replacement claim. Unfortunately, we are unable to offer any replacements after 14 days from the original delivery date, so it is advisable that all orders be inspected upon arrival.

For ALL products shipped internationally

We do not offer refunds or replacements for international shipments. This policy is in place for several reasons:

• International shipping can be unpredictable, and we cannot be held responsible for delays or lost packages once they leave our warehouse.
• The cost of international shipping is often significantly higher than domestic shipping, and we cannot absorb the cost of reshipping or refunding international orders.
• Due to the distance involved, international shipments are typically subject to greater wear and tear, increasing the likelihood of damage during transit.
• If international shipments are subjected to customs exams, these are out of our control, and we cannot be held responsible for any losses or damages from these processes.

If you have any other inquiries, please e-mail us at [email protected]